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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sandra

March 21, 2025

5  out of  5
rating by Sandra
"Kayt is amazing and so helpful. I am grateful for her!!"
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Christina H

March 21, 2025

5  out of  5
rating by Christina H
"Quick fast and so much cheaper than progressive. Just amazing customer service. Thank you for making the switch painless!! Thank you for helping me save some money."
We responded:
"Christina, thank you for your fantastic review! We're glad to hear that Justin was helpful and made the process quick and simple. If you need any further assistance, we're here to help! -Mark"
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Kayla Pompa

March 18, 2025

5  out of  5
rating by Kayla Pompa
"Theodore was amazing in helping my husband and I with our claim! He helped us to get all the paperwork sent out and talked us through the process. Excellent service!"
We responded:
"Thank you so much for your kind words, Kayla! We’re pleased to hear that Theodore provided you and your husband with excellent service. It’s amazing to know that he was able to guide you through the process and make sure things went smoothly. Your feedback means a lot to us, and we’re here if you ever need anything else. Thanks again for choosing us! - Mark"
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Brookelynn Barker

March 14, 2025

5  out of  5
rating by Brookelynn Barker
"Theodore was the agent I worked with regarding starting a new policy. Every phone call was amazing. He communicated efficiently, was very kind, and extremely helpful with the process. After leaving a message, Theodore always followed up in a timely manner. When a system error occurred for a quote I requested, he very quickly investigated the issue and corrected it. I had a wonderful experience working with Theodore and recommend him as an agent when choosing State Farm."
We responded:
"Incredible review Brookelynn! We really appreciate the detailed experience you had with Theodore. He is passionate about what he does and understands the remarkable service created when we do what we say we are going to do. Again, thank you for taking the time to share. #goodstuffmainord - Mark"
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Lisa Vasicek

March 14, 2025

5  out of  5
rating by Lisa Vasicek
"Our State Farm agent retired and when our accounts were moved to Mark Mainord State Farm agency I wasn’t sure what to expect. Our agent Goose Clark has done an amazing job advising us on our coverage and I feel very comfortable giving him a call to discuss our insurance needs!"
We responded:
"Thank you so much Lisa for giving us a shot! Great folks like Goose makes what we do each and everyday matter. As trusted advisors, we keep the promise when you need us the most! - Mark"
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Kristie & Joe Nesset

March 13, 2025

5  out of  5
rating by Kristie & Joe Nesset
"Kayt has been an incredible insurance agent! She took the time to understand our needs, provided tailored coverage options, and made the process seamless. Her professionalism, responsiveness, and dedication set her apart. She goes the extra mile to ensure we feel confident in our choices. Highly recommend Kayt for her outstanding service and expertise!"
We responded:
"Kayt IS an INCREDIBLE insurance agent! I really appreciate you pointing that out. Thank you for describing the experience with her and giving the 5 STAR review! #GoodStuffMainord - Mark"
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Minh Tran

March 7, 2025

5  out of  5
rating by Minh Tran
"Theodore is very professional and he made the process simple and easy. Highly recommended agent to work with."
We responded:
"So great to mention Theodore in this 5 Star Review. He loves what he does and we are both grateful for your feedback! #GoodStuffMainord - Mark"
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Jennifer Dugger

March 7, 2025

5  out of  5
rating by Jennifer Dugger
"I called and spoke with Kayt. I had so many questions and she was so patient. Took her time to answer all my questions and make sure that I understood everything.. I really appreciate her going above and beyond"
We responded:
"Above and beyond! That's Kayt! Thank you, Jennifer for making time to leave a positive review describing your experience with our team. - Mark"
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Braden Morsman

March 6, 2025

5  out of  5
rating by Braden Morsman
"Becca was very helpful!"
We responded:
"Thank you for the 5 STAR REVIEW Braden! Becca IS very helpful and we appreciate you noticing her passion for what she does to provide solutions to customer every day. - Mark"
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Jakob Westerlund

March 6, 2025

5  out of  5
rating by Jakob Westerlund
"Worked with Kayt here. Awesome customer service, great experience. Highly recommended!"
We responded:
"Thank you Jakob for giving props to Kayt! She is very professional and loves what she does. #goodstuffmainord - Mark"
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Genesis Hernandez

March 6, 2025

5  out of  5
rating by Genesis Hernandez
"Nothing but good things since I move to to this insurance! I 100% recommend Rex & Theodore for any kind of help that you need, they are so polite and helpful!!"
We responded:
"Genesis!!! Super thankful for you! We appreciate the feedback and the referrals! #goodstuffmainord #gorexandtheo - Mark"
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Beth Belcher

February 27, 2025

5  out of  5
rating by Beth Belcher
"Kayt was very helpful and send the form that I requested quickly to my work email and updated my information."
We responded:
"Kayt with the win! Beth, so kind of you to mention her! Thank you for your feedback and describing what she did to help you! #goodstuffmainord - Mark"
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Kayt Barclay

February 26, 2025

5  out of  5
rating by Kayt Barclay
"I switched our insurance over to Mark Mainord and have been impressed with him and the staff. I had my policies explained to me in way that helped me to make better decisions for my family. They also have a fantastic referral program! Go check them out! Stop by or call... they're always there, they are not closed at lunch. I highly recommend Mark Mainord's agency, they take the time to make things right."
We responded:
"Thank you Kayt for the thorough review of our Agency. We are so please to work with you! #goodstuffmainord.com - Mark"
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Tammy Bolles

February 21, 2025

5  out of  5
rating by Tammy Bolles
"Mainord Ins has been absolutely wonderful for me. Saved me premium dollars on homeowners & commercial properties. Ask Mark Mainord or any of his staff about bundling. It definitely works to save money."
We responded:
"Tammy! Grateful just to know you! Really appreciate the feedback and continuing to help us build our brand! #GoodStuffMainord - Mark"
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Rex Thomas

February 17, 2025

5  out of  5
rating by Rex Thomas
"Theodore Kelly is the friendliest and most helpful agent I have ever spoken to. Very knowledgeable about the products I have inquired about. If he doesn’t know the answer he will search and find the answer to any questions. Great hire and employee to Mainord Insurance Agency and State Farm."
We responded:
"So good to hear from you Rex! We love Theo up here and all the good vibes he brings to the office. Thank you for recognizing his efforts! - #thatsgoodstuffmainord - Mark"
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Gina Sexton - Mateychick

February 17, 2025

5  out of  5
rating by Gina Sexton - Mateychick
"Wonderful experience with Mark Mainord! Extremely professional and ALWAYS quick to respond … thank you to him and his team!!!"
We responded:
"Gina! You are a rockstar! Thank you for being the 250th customer to leave us a 5 STAR review! #250 #goodstuffmainord - Mark"
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Erica Henry

February 17, 2025

5  out of  5
rating by Erica Henry
"I appreciate being able to talk to someone and have found them to be very helpful when I call."
We responded:
"So kind of you Erica to bring us back to basics where a good old-fashioned SIMPLE conversation gets to solid solution! - Mark"
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Susan Newton

February 17, 2025

5  out of  5
rating by Susan Newton
"Had such a positive experience! Kayt Barclay answered all my questions and explained things I didn’t understand about the policy I needed. Highly recommend!"
We responded:
"Shouts out to Kayt much appreciated Susan! Thank you for taking a little time out of your day to share positive feedback! - Mark"
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Terry Klein

February 17, 2025

5  out of  5
rating by Terry Klein
"Definitely a five star Agent. Best office staff to support a very reliable agent. Highly recommended."
We responded:
"And... a 5 Star customer! Thank you Terry for the wonderful comments and the REFERRAL! #goodstuffmainord - Mark"
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Chelsea Thompson

February 14, 2025

5  out of  5
rating by Chelsea Thompson
"Jonathan helped me out today with renters insurance, he was kind, very personable, thorough with my many questions. I got set up with exactly what I needed in a timely manner, appreciate you!"
We responded:
"Chelsea! We really appreciate your 5 STAR review and mentioning Jonathan's efforts! Welcome aboard! - Mark"
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Melanie Smith

February 14, 2025

5  out of  5
rating by Melanie Smith
"The Mainord team does a great job explaining all the ins and outs of insurance. They are always very friendly and get back to you very promptly."
We responded:
"Thank you Melanie for sharing! We appreciate y'all! - Mark"
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Brian Smith

February 14, 2025

5  out of  5
rating by Brian Smith
"The Mainord Agency has a great team that always takes time to ask about my day!"
We responded:
"Thank you Brian for the awesome review! We are glad to take care of you and your family! #goodstuffmainord.com - Mark"
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Susan Lokes

February 7, 2025

5  out of  5
rating by Susan Lokes
"Amazing service! Wonderful follow-up!"
We responded:
"Susan! Thank you so much for taking the time share your feedback! #goodstuffmainord - Mark"
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Josh Arnette

January 27, 2025

5  out of  5
rating by Josh Arnette
"Theodore was extremely helpful and quickly took care of everything I needed!"
We responded:
"So good Josh! Thank you for the feedback. We are awfully grateful for Theo! - #GoodStuffMainord #Askaboutourreferralprogram"
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David Shrum

January 27, 2025

2  out of  5
rating by David Shrum
"The people are polite and helpful when able to be reached. One day a couple of months ago on my way back from Oklahoma City, a rock bounced up after falling from a dump truck and hit my windshield, chipping it. I pay for the roadside assistance coverage that would fix a small crack or chip in the windshield before it gets worse. I called them a couple of times and they did not answer so I texted them and still no response. Fast forward a couple of months to the first cold day, we turned the defroster on and now the crack is all the way across the windshield. I called them again and explained the situation and told them what happened and the young lady that answered the phone said something to the effect of that is to bad, I wish we had got that taken care of before. I emailed the agent and told him what had happened and that I was not happy and he said he was going to look back at incoming text messages and see if they had received a text and would get back with me. I made it easy and sent him screen shots of the text message. That is the last I have heard from him. So they are great at setting up services that you need just have no desire to help if it does not net them a check. What would have not cost me anything more than the monthly service I already pay for, will now cost me the full cost of the windshield. Not okay"
We responded:
"Good afternoon David. Thank you for your feedback. I know we offered an appointment with you the day before that was declined and that we received a text message about the incident the following day. I am unable to find any further communication beyond that until the situation worsened 2 months later when you called into the office. I can certainly appreciate the frustration of the circumstances and wishing the windshield would have received a filling shortly after it happened. Team member changes have been made and our processes reviewed. I am open for further discussion if you would like. - Mark"